SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of adamayi (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of adamayi.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excelente casaco! veio na medida certa! muito satisfeita com o produto, recomendo.
J’adore merci infiniment. Envoie rapide, c’est le chronopost qui me l’a livré. Veste de très bonne qualité que du bonheur. A ce prix j’y crois pas mes yeux quoi. Pour la taille il faut bien regarder les fiche et prendre vos menstruations et ensuite c’est le vendeur qui vous dit en anglais bien sûr quelle est la taille par rapport à vos mesures Grand merci
especially decent quality 180см height when подошёл me this money xxxl for weight 86 kg. новосибирска 12 days before shipping.
impression is very good
good the product arrived inside term nor had nor a manufacturing defect the color well stalwart ao that i saw na photo served very well no my body only the length sleeves that spent a little my measure
otimo product. delivery very rapido
ótima jaqueta
excellent jacket. stayed with receio buying at size, but no end turned out that gave certain.
order more walking month, quality is quite приемлемое, nici non stick up, затыков zipper closed and smooth. подходила wig for me size (l) more ordered size (xl) усковата shoulder, bottom zipper еле convergent, but носибельна.
with delay was first shipment, to store but has always been. after like i refuse like, seller service and other sent excused (express shipping), кинул tattoo sticker and gift in total,-shipping week, воронежа week-up. for such 5 star ставлю step. the product, all fire (dimensions-seller will feel free to decide). excellent 72кг straight xl 180 cm (advice seller). i satisfied, thank you!
great product, i'm very satisfied, delivery very rapída too, soon'll be buying other, great store
very satisfied
ok
the flak jacket are beautiful, store sent very fast, i'm contentedly
product excellent workmanship, can be used for pilot or for the day to day. shipping very fast. congratulations. highly recommend. ps: recommend the purchase one nr above.
nicely, perfect
it's great and the good size ! perfect ! good materials
Perfect
the product arrived take pretty but the blame was the post office, optimal quality... not stayed perfect the size stayed good but stayed well fair, got a postage physical athletic.
like jacket, smooth stitching, quality like, effect is excellent. foreign smell not, willed light inside. home delivery, return fill took online. store clarified size, good work.
product excellent qualiade, with finish well carried. is well faithful the photos tabled. flak jacket well warm and comfortable.
normal jacket! came quickly!